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Latest revision as of 08:26, 27 March 2026


An online bookmaker that sent out hundreds of marketing messages to individuals on the self-exclusion register has actually avoided a financial charge, however has paid a $500,000 fine for sending spam to customers.


PointsBet contravened laws associating with BetStop - the national self-exclusion register, by delaying closing accounts of clients who had signed up and sending marketing messages to self-excluded individuals.


It likewise sent out more than 800 messages that breached Australia's e-marketing laws, an investigation by the Australian Communications and Media Authority found.


More unlawful online gambling websites have actually been blocked following ACMA investigations. Illegal betting services are unlikely to have client securities and users risk losing their cash. View information about obstructed sites at
https://t.co/NaQKPrOEYV pic.twitter.com/AGNfPIGqRk


- ACMA (@acmadotgov) May 14, 2025


ACMA stated a punitive damages was "not available" for the NSER breaches due to the "complex and unique matters investigated" and PoinstBet would instead go through "thorough court-enforceable endeavors".


"A failure to adhere to an enforceable undertaking can lead to court-ordered monetary charges," ACMA stated in a declaration.


The examination discovered PointsBet sent 508 marketing messages to self-excluded people in August and September 2023.


By law, individuals signed up with the NSER must not be sent marketing materials from a wagering service.


There were "no reasons" for gambling business that stop working to understand their legal responsibilities offered the dangers to individuals experiencing gambling harms, ACMA Chair Nerida O'Loughlin stated.


"It is deeply worrying that these failures have affected PointsBet's clients, a few of whom had actually taken proactive actions to omit themselves from online betting," she said.


People signing up to the NSER were taking positive actions and and their decision "must not be jeopardized by business like PointsBet", Ms O'Loughlin stated


ACMA found that no excluded clients were able to place bets with PointsBet during the period examined.


The endeavors dedicate PointsBet to evaluations of its compliance with spam and NSER laws, actioning any recommended improvements and offering regular training for all pertinent staff.


"This action should function as an alerting to all wagering companies that they should meet their legal commitments or deal with the repercussions," Ms O'Loughlin stated.


PointsBet was fined $500,800 for 705 emails sent in 2023 that consisted of a direct link to its betting products without including an "unsubscribe" function.


National Gambling Helpline 1800 858 858